This workshop will rapidly develop the skills and knowledge you need to become a successful office professional in today’s world. It will help you learn to communicate assertively, prioritise effectively when everything is urgent and be pro-active rather than constantly fire-fighting.
You will come away feeling more confident, which will increase your credibility and get you the respect you deserve. You will leave with some great ideas and practical actions that are easily translated back into the workplace.
This course is suitable for new and developing PAs, secretaries and office professionals who want to enhance their skills to be able to manage multiple priorities and improve efficiency.
By the end of this course you will be able to:
- Develop a strong personal brand which will increase your credibility
- Manage conflicting priorities when everything is urgent
- Be proactive and clearly anticipate everyone’s needs
- Reduce your reactive working by dealing with your emails in a structured way
- Communicate effectively so you get your voice heard
- Develop your confidence so you can become more assertive
- Say no in a positive and supportive manner without feeling guilty
- Deal with challenging people and situations