You’ve got little hope of selling the right product if you don’t fully understand your customers' needs. This session helps you to take a step back and provides the key questioning and listening skills and techniques to help you really get under the skin of the need and find a solution that hits the mark.

By the end of this session you will be able to:

  • Use a variety of balanced questions to uncover customer individual needs
  • Understand what types of questions are the most effective to ask
  • Demonstrate strong and impactful listening skills that demonstrate empathy and understanding